Delhi govt launches WhatsApp number to provide Covid-19 info, locate vaccination centers – ET HealthWorld

NEW DELHI: Delhi health minister Satyendar Jain on Wednesday launched a new WhatsApp Covid-19 helpdesk number which will offer ‘vaccine locator’, tele-consultation and information about oxygen cylinder refilling stations.

To avail the Covid-related information, a user has to type ‘Hi’ on WhatsApp number +911122307145 or on .

The service is available in both Hindi and English. This will help the people of Delhi to get all the information from one single window.

“As part of our tireless attempts to combat the pandemic and to fortify our preparedness in the face of the anticipated third wave, we have built the tech-solution of a WhatsApp chatbot. We have added some new features to this chatbot so that citizens can conveniently access credible information and resources. The facility will also help them locate their nearest vaccination centres,” Jain.

The chatbot is built on an integrated solution of WhatsApp Business API.

The chatbot is integrated with the CoWin portal and the Delhi government’s COVID War Room.

Public policy director of WhatsApp Shivnath Thukral said Delhi government’s custom tech-solution of this chatbot will now supplement and accelerate the government’s pandemic relief efforts and equip the people of Delhi with credible information and resources related to Covid-19.


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